Bhaggo App's
Privacy Policy

1. Introduction

Bhaggo App (the operating company, referred to herein as "we", "us", or "Bhaggo App") provides online gaming services to users in Bangladesh and other regions. This Privacy Policy details our commitments and practices regarding your personal information.

By using the Bhaggo App website or mobile application, you agree to this Privacy Policy. If you do not agree with this policy, please refrain from using our services. We are fully committed to treating your personal information with the utmost respect and protection at all times.

This Privacy Policy has been drawn up in accordance with international data protection regulations, in particular the GDPR (General Data Protection Regulation), and applicable local laws. For any questions regarding your data, you may contact our Data Protection Officer.

2. Information We Collect

Bhaggo App collects various types of information in order to provide its services. A breakdown by category is provided below:

2.1 Registration Information

When you create an account with Bhaggo App, you provide the following information:

• Full Name (as per National ID)
• Mobile Number (for OTP verification)
• Date of Birth (for age verification)
• Password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

The following information is collected during the KYC process prior to withdrawal:

• Copy of National ID or Passport
• Proof of Address (utility bill or bank statement)
• Selfie Photo (for identity confirmation)

2.3 Financial Information

• Deposit & Withdrawal History
• Payment Method Details (bKash, Nagad number)
• Transaction Date & Amount

2.4 Automatically Collected Information

When you use Bhaggo App, the following information is collected automatically:

• IP Address & Device Information
• Browser Type & Operating System
• Login Time & Session Information
• Game History & Activity Logs
• Data Collected from Cookies & Tracking Technologies

3. Purpose of Data Use

Bhaggo App uses the information it collects exclusively for the following purposes:

• Service Delivery: For account management, game access, and transaction processing.
• Identity Verification: To complete the KYC process in accordance with international financial regulations.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze user experience and improve the platform.
• Contact: To send important updates, promotions, and support messages.
• Legal obligation: To comply with applicable laws and regulatory requirements.
• Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.

4. Data Sharing Policy

Bhaggo App does not generally share your personal information with third parties. However, information may be shared in the following specific circumstances:

Service Provider Partners

Bhaggo App works with a number of trusted third-party service providers who carry out specific functions on our behalf:

• Payment Processors (solely to complete transactions)
• KYC Verification Service Provider
• Cloud Storage & Server Services
• Fraud Prevention Software Providers

All these partners are contractually obligated to keep your information confidential and may only use it for the specific purposes agreed upon.

Legal Obligation

Your information may be disclosed to legal authorities in the following circumstances:

• By court order or government directive
• In anti-money laundering (AML) investigations
• Upon request from law enforcement in connection with a criminal investigation
• In routine audits by the licensing authority

5. Cookie Policy

Bhaggo App uses cookies on its website and app to enhance the user experience and ensure platform security. Cookies are small text files stored in your browser.

Types of Cookies

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Helps remember your preferences and settings.
• Analytics Cookies: Used to analyze site usage and drive improvements. You may disable these.
• Marketing Cookies: Used to show relevant promotions. You can turn this off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

6. Data Security Measures

Bhaggo App uses industry-leading technology and practices to keep your information secure:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Audited by third-party security experts.
• Firewall & Intrusion Detection: Active around the clock to prevent unauthorized access.
• Encrypted Password Storage: Passwords are never stored in plain text.
• Data Backup: Regular encrypted backups are stored on secure servers.

7. Your Rights

Bhaggo App respects your right to data protection. You have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Data Portability: You can receive your information in a structured format.
• Right to object: You may object to receiving marketing communications.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request. Please note that some information may not be deletable due to legal obligations.

8. Children's Privacy

Bhaggo App is a platform strictly for adults (18+). We do not knowingly collect any information from minors.

If we become aware that a minor has provided us with personal information, that information will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child is using Bhaggo App, please contact our support team right away.

9. Third-Party Links & Services

The Bhaggo App platform may have integrations with third-party game providers and services. These third parties have their own privacy policies, and Bhaggo App is not responsible for their data collection or usage practices.

We recommend reading the privacy policy of any third-party service before using it. bhaggo app works only with trusted, verified partners whose data protection standards are regularly assessed.

Payment gateway providers such as bKash and Nagad maintain their own security standards. Your financial information is transmitted directly to their secure servers during transactions, and bhaggo app does not store card numbers or PINs on its servers.

10. Data Retention Period

Bhaggo App does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Once the retention period expires, data is securely deleted or anonymized. Retention may be extended where required by law.

11. Privacy Policy Changes

Bhaggo App reserves the right to update this Privacy Policy, in part or in full, at any time. Changes will be handled as follows:

• Users will be notified at least 7 days before any major changes take effect
• You will be notified via SMS to your registered mobile number or through an in-platform notification.
• The date of changes on this page will be updated accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you have any objections to the changes, please contact support before closing your account.

12. Contact & Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. The Bhaggo App data protection team will process your request as promptly as possible.